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shipping & delivery

For all our shipping and delivery services we use Australia Post both within Australia and Internationally.

We recommend you provide a work address with business name to ensure someone is available to receive the parcel in person to securely sign for delivery, this will ensure safe delivery. If your parcel has not been received within the recommended delivery times, please contact us at: info@samanthafarrugia.com.au with your full name and order number. We can then give you, your tracking number. In most cases, your parcel will be at your local post office awaiting pick up.

Within Australia
Most of our deliveries within Australia are done by Australia Registered post which requires a signature on delivery or if the recipient of the goods is not present to sign, a card will be left advising where you can collect your parcel from. You will also be given a Registration number which you can use to locate your parcel through Australia Post.

If you require next day delivery we offer Express Post Platinum.
Express Post Platinum is a secure, guaranteed, next day delivery between Monday and Friday 9am -5pm and requires a signature on delivery and also an online tracking service.

International
For International services we use Registered Post International and Express Courier International.

Registered Post international includes proof of posting with signature on delivery. Delivery times will depend on destination. Delivery can take ‘approximately’ 7 -14 days (after dispatch).

Express Courier International offers delivery within 2-4 business days (after dispatch), Monday to Friday, 9am – 5pm between metro areas of major cities around the world. A signature on delivery and online tracking is available with this service.

The estimated delivery times are a ‘guide only’. Samantha Farrugia (Designs) is not responsible for any delays caused by customs clearance at the delivery/shipping destination or other delays within the delivery process by Australia Post. All items are dispatched once payment has been received.

EXPRESS POST PLATINUM PARCEL
Australia $16.00

Express Post Australia
Australia $10.00

EXPRESS COURIER INTERNATIONAL
New Zealand $48.70
Fiji Islands $51.30
UK $59.70
USA $56.05
South America $59.00
South Africa $59.70
Asia $51.30
Europe $59.70
Morocco $59.70

REGISTERED POST INTERNATIONAL
New Zealand $17.90
Fiji Islands $20.50
UK $27.00
USA $23.00
South America (N/A)
South Africa $27.00
Asia $20.50
Europe $27.00
Morocco $27.00

FOR ALL OTHER COUNTRIES, please contact us at: sales@samanthafarrugia.com.au for shipping/delivery
prices and we will respond to your query, promptly.

Customers will have a choice which delivery service they would prefer to use. Please email sales@samanthafarrugia.com.au so our team can send your tracking number to you. If you would like to collect the parcel via your own courier please email: sales@samanthafarrugia.com.au to notify us.

Shopping Online:

PLEASE NOTE: YOU DO NOT NEED TO BE A MEMBER OF PAYPAL to use this this service.
Customers can use their VISA, AMEX, MASTERCARD, DISCOVER NETWORK cards through the PAYpal gateway.

How safe is my purchase over the internet?

PAYpal is one of the world’s most secure payment methods.’Samantha Farrugia (Designs)’ is a registered and verified user of PAYpal. Processing our orders through Paypal enables us to take advantage of their globally respected security and convenience. As you complete your purchase through Paypal you can feel assured that your personal information and financial security is well looked after. For more information please see the Paypal security Centre at https://www.paypal.com/au/cgi-bin/webscr?cmd=_security-center-outside

Making a purchase is easy with PAYPAL.
Step 1. As you browse through our collection/s you may add items to your shopping cart, via selecting ‘add to cart’.
Step 2. Once you have finished shopping, proceed to selecting ‘checkout’ to finalise your purchase and shipping costs and delivery details.
Step 3. Once completed select ‘place order’ and you will be directed to PAYPAL where you will have a choice to pay as a ‘Non-PayPAL user’ or PayPAL user. If you are not a PayPal user then proceed with ‘Don’t have a PayPAL account’ and you can finalise your order with your credit/debit card.
Step 4. PayPAL will send you an email with your receipt number. Please keep your receipt number with you.

If you would like further assistance, please contact us at sales@samanthafarrugia.com.au and we will be happy to assist you.

Payments:

The payment method used when purchasing through our website is: Paypal.
PLEASE NOTE: YOU DO NOT NEED TO BE A MEMBER OF PAYPAL to use this service.
Customers can use their VISA, AMEX, MASTERCARD, DISCOVER NETWORK cards through the PAYpal gateway.

ALternatively, if you would like to purchase via email or phone we take ‘direct deposits’. We do not accept Amex or Diner cards.

For all orders paid by Bank Deposit, orders will not be posted out until the payment has been cleared. This clearance can take 1-3 working days.
Therefore, please allow additional time for delivery if this is your case. Please email: info@samanthafarrugia.com.au once you have deposited the money to inform us of the details of your deposit (specifically the date, receipt number and reference name used). If we do not receive this email we will not know your money has been deposited. This may result in the cancellation of your order. Please also note that we will hold your item for 7 days only, for payment to be made. Outside of these 7days, your order will be cancelled. (We have a large demand on our unique and limited designs, and would prefer to give an opportunity to purchase your item/s to another customer if you have not notified us of your change of mind, hence, no payment received by direct deposit within 7 days). If however, you would like us to hold your item for a further couple of days, we will happily do so, after notification via info@samanthafarrugia.com.au and your intention to make payment.

Currency:
All prices shown on this Site are in AUSTRALIAN DOLLARS (AUD). All purchase transactions and shipping costs will be calculated in Australian Dollars.
If you reside outside Australia we suggest you got to: www.xe.com (currency converter).

Taxes and Duties:
Goods and Services Tax (GST) is calculated and included in all orders to Australian shipping destinations.

Important information on International duties & taxes:

By using this website It is your responsibility to be aware and accept your countries duties and taxes. All pricing is exclusive of international duties and taxes. You the customer, (recipients, purchaser of a Samantha Farrugia piece/s) are liable for all customs taxes, import duties and local sales tax levies by the destination country you have shipped to. Please note, payment of these duties and taxes is necessary for release of your order from customs upon arrival. When purchasing from Samantha Farrugia (Designs) you hold responsibility as the importer and therefore must comply with all laws and regulations of the destination country you have shipped to. This means, you authorise us to designate a carrier to act as your agent, on your behalf, with the relevant customs and tax authorities in the destination country, to clear your merchandise and advance any taxes and duties owed by you.
Therefore, under no circumstances will Samantha Farrugia (Designs) be responsible for the payment of taxes or duties or refund or reimburse duties and taxies levied by the destination country.

Orders:
If we don’t have an item in stock and you would like to order a Samantha Farrugia item, please email us at: sales@samanthafarrugia.com.au and our sales staff can help you from there. All our pieces are originals and are limited in quantity. This is a specialty of Samantha Farrugia (Designs), as it allows women to own something unique and not mass produced.

Returns Policy:
We take great care in providing our customers with well presented, quality items and inspect all items that are posted out to our customers.

We have a 7 day return policy.

If you decide you would like to return an item/s, it must be within 7 days of receipt of the item/s. The customer is required to notify Samantha Farrugia (Designs) of the postage return via email: sales@samanthafarrugia.com.au. Please note, these postage costs are incurred by customer.

Refund: We will happily offer refunds for faulty or damaged garments; provided they have not incurred damage through your own fault. You must adhere to all washing, laundering and fabric care instructions, otherwise we will not be able to honour a refund if the item has been damaged due to negligence on your part.

If the item is the incorrect size or doesn’t fit, we will only offer a refund to the total of the sale value, if it is within the 7 days of purchase. The item/s must not have been worn, washed, or damaged in any way. Items must be returned in their original condition with original swing tags and labels attached and in perfect condition for a refund to be considered.

As an alternative, we will happily offer a ‘credit note’ to the total of the sale value,  if you simply change your mind once you have received your purchase/s, if the item has not been worn, washed, or damaged in any way. Items must be returned in their original condition with original swing tags and labels attached and in perfect condition for a credit note to be considered.

Exchange: We will happily exchange your item if the item has not been worn, washed, or damaged in any way. Items must be returned in their original condition with original swing tags and labels attached for an exchange to considered.

Our suggestion: Do not remove any original swing tags, labels until you are 100% happy with the style and fit.

SALE PERIODS: there are no returns, no exchanges and no refunds given on sale or discounted items/purchases . For information on sales & offers, these periods are advertised on Facebook and customers are notified either as a VIP by email or on Facebook.

Cost of Return:
Certain costs may be incurred by you in returning any item to us, including postage or freight costs. We are not liable for these return costs except where a fault has been accepted by us.

Samantha Farrugia | A Lifestyle of 'Being' (Designs) © 2017. All Rights Reserved. Spicy Broccoli Media | Graphic Design Sydney